VOYYV ACCEPTS RETURNS:
At VOYYV, we are happy to accept returns within 30 days of the original purchase date. Please note that all returns must meet the following criteria:
- All items must be returned in their original condition, with all tags and packaging still attached.
- Items that have been washed, worn, or altered in any way will not be accepted.
- All returns must be accompanied by the original receipt or proof of purchase.
THE PROCESS AND INSTRUCTIONS FOR RETURNS:
To initiate a return, please contact our customer service team via email at email@example.com or call +442045520133. They will assist you on how to ship the product to our address (FLUFFY PANDA LTD, 24-26 Arcadia Avenue, London, N3 2JU, United Kingdom) and complete your return.
Please note that the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method and keeping the tracking number for your records. We are not responsible for lost or stolen packages.
TIME EXPECTATIONS FOR RETURNS:
Once we receive your return request we'll check it and respond within 24 hours, once we respond with instructions to ship the return, you'll ship it and once we receive it will be processed it within 1-3 business days. You will be refunded the full purchase price of the item, minus the cost of shipping. The refund will reach the original payment method within 1-5 business days depending on your bank.
If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at:
Address: FLUFFY PANDA LTD, 24-26 Arcadia Avenue, London, N3 2JU, United Kingdom